Privacy Policy

Last updated: June 2026

This Privacy Policy describes how Skip Tracers ("Skip Tracers," "we," "us," or "our") collects, uses, and discloses information about you when you visit our website or use our services.

A note on scope. This Privacy Policy covers information we collect about you, the customer, the person or business placing an order. Information about the subjects of your searches, the persons whose data appears in our reports, is governed by the FCRA, GLBA & DPPA notice and by applicable federal and state law. The two should not be confused.

1. Information we collect

1.1 Information you provide

When you place an order, we collect:

• Contact information. Name, email address, phone number, and, for business customers, company name and role.
• Intake information. The search parameters you submit (such as a subject name, last known address, phone number, license plate, or business name).
• Permissible-purpose information. The permissible purpose you select at checkout, the description you provide of the underlying matter, your acknowledgments and certifications, and any supporting documentation you choose to upload (such as court filings, engagement letters, judgments, or redacted internal screenshots).
• Billing information. Billing address. Full payment-card details are collected and processed by Stripe; we receive only the last four digits of the card and a token that lets us reference the charge.
• Communications. Any correspondence you send us by email, web form, or phone.

1.2 Information collected automatically

When you visit the website, we (or our service providers) automatically collect:

• Device and connection data. IP address, browser type and version, operating system, screen size, referring page, and timestamps.
• Usage data. Pages visited, links clicked, time on page, and similar telemetry.
• Cookies and similar technologies. Limited to a small number of strictly necessary cookies (for session, checkout, and security) and basic, privacy-respecting analytics. We do not run third-party advertising cookies or cross-site tracking.

1.3 Information we do not collect

We do not knowingly collect:

• Social Security numbers, government identifiers, or sensitive financial information beyond what is necessary to process a payment;
• Information about anyone under the age of eighteen (the Services are not directed to minors); or
• Special categories of personal information about you as a customer (health, genetic, biometric, etc.).

2. How we use information

We use information about you to:

• Provide and fulfill the Services you order;
• Maintain records of your permissible-purpose selection, the description you provided, and the acknowledgments and certifications you made at checkout;
• Process payments and issue refunds;
• Communicate with you about your orders, our Services, security events, and material changes to our terms;
• Maintain compliance records as required by the FCRA, GLBA, DPPA, and other applicable laws;
• Detect, prevent, and investigate fraud, misuse of the Services, and security incidents;
• Improve our website, products, and operations; and
• Comply with our legal obligations and enforce our agreements.

We do not sell your personal information, and we do not share it with third parties for cross-context behavioral advertising.

3. How we share information

3.1 Service providers

We share information with vendors who process information on our behalf, under written contracts that restrict their use of the information to the services they provide to us. Our principal service providers are:

This list may change as our infrastructure evolves; the current list is maintained on this page.

3.2 Legal disclosures

We may disclose information when we believe in good faith that disclosure is required or permitted by law, including in response to a subpoena, court order, government investigation, or other valid legal process; to enforce our agreements; to protect our rights, property, or safety; or to protect the rights, property, or safety of others.

3.3 Business transfers

If Skip Tracers is involved in a merger, acquisition, financing, or sale of all or part of its business or assets, information about customers may be transferred as part of that transaction. We will notify you of any such transfer that materially changes how your information is handled.

3.4 With your direction

We may disclose information with your consent or at your direction.

3.5 We do not sell or "share" personal information

We do not sell your personal information, and we do not "share" it for cross-context behavioral advertising, as those terms are defined under the California Consumer Privacy Act / California Privacy Rights Act ("CCPA/CPRA"). We have not sold or shared customer personal information in the preceding twelve months, and we do not anticipate doing so.

4. Cookies and analytics

We use a small number of strictly necessary cookies to maintain your session through the checkout flow and to maintain security. We do not require you to create an account to place an order, and we do not set cookies that persist your identity across sessions. We also use a privacy-respecting analytics tool to understand aggregate website usage. We do not run third-party advertising trackers, social-media pixels, or cross-site profiling cookies.

You can control cookies through your browser settings. Disabling strictly necessary cookies may prevent parts of the checkout flow from working.

If we ever introduce advertising or analytics cookies that fall outside the strictly necessary category, we will update this Privacy Policy and present a cookie banner that lets you opt in or out.

5. Security

We maintain administrative, technical, and physical safeguards designed to protect customer information against unauthorized access, alteration, disclosure, or destruction. These include encryption of data in transit (TLS 1.2 or higher) and at rest (AES-256), restricted access by role, multifactor authentication for administrative access, logging and monitoring, vendor management, and an incident-response plan.

No system is perfectly secure. If we learn of a security incident affecting your information, we will notify you as required by applicable law.

6. Retention

We retain customer information for as long as necessary to:

• provide the Services you ordered;
• maintain compliance records required by the FCRA, GLBA, DPPA, FDCPA, and other applicable law;
• resolve disputes and enforce our agreements; and
• comply with our other legal obligations.

Specific retention practices:

• Order records and permissible-purpose attestations: retained for a minimum of five (5) years from the date of delivery, in line with industry compliance norms and the statute of limitations for most applicable claims. These records consist of the lawful purpose you selected and certified, your written explanation of that purpose, the date, and technical request details, not the structured personal details of the person researched.
• Your report file and any documents you upload: deleted seven (7) days after we deliver your report. Please download and save your copy promptly; after seven days the file is permanently removed from our systems and cannot be retrieved or re-sent.
• Information about the person researched (the subject): the structured identifiers you submit about the subject (such as name, date of birth, address, and phone number) are deleted from our active systems seven (7) days after delivery. We retain the compliance record described above, which includes your certified purpose and your written explanation of it; we ask that this explanation describe your matter or purpose rather than the subject's personal details.
• Payment records: retained for seven (7) years for tax and accounting purposes.
• Contact information you provided at checkout (email, name, company, role): retained with the order's compliance record, because it identifies who received the report. We do not maintain a separate customer profile or account; if you place a new order, you provide your contact information again at checkout.
• Communications: retained for as long as reasonably necessary to support customer service, dispute resolution, and compliance.
• Marketing email subscribers: retained until you unsubscribe, plus a reasonable record of the unsubscribe.

We may retain information longer where required by law or where reasonably necessary to preserve evidence relating to an actual or anticipated claim.

7. Your privacy rights

7.1 Rights available to you

Depending on where you live and your relationship with us, you may have rights regarding the personal information we hold about you, including the right to:

• Know what personal information we have collected about you and how we use it;
• Access a copy of that information in a portable format;
• Correct inaccurate information;
• Delete information, subject to our right to retain records required by law;
• Opt out of any sale or "sharing" of personal information (we do not engage in either);
• Opt out of the use of "sensitive personal information" for purposes other than providing the Service; and
• Non-discrimination for exercising any of these rights.

7.2 California (CCPA / CPRA)

California residents have the rights described above under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. We will not deny you Services, charge you a different price, or provide a different level of quality because you exercised your CCPA rights.

We have not sold or "shared" California residents' personal information in the past twelve months, and we do not have actual knowledge of selling or sharing the personal information of consumers under the age of sixteen.

7.3 Other state privacy laws

Residents of states with comprehensive privacy laws (which may include Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and others, with the list expanding over time) may have rights similar to those above. We honor these rights to the extent the applicable law applies to us.

7.4 How to exercise your rights

To exercise any right above, email privacy@skip-tracers.com from the email address associated with your orders, or write to the postal address in Section 11. Include enough information for us to verify your identity and to understand the specific right you are exercising. We may ask for additional verification before responding to a request involving sensitive operations like deletion.

We will respond within the period required by applicable law (typically forty-five (45) days under the CCPA, with a possible one-time extension). If we deny a request, we will explain why.

You may designate an authorized agent to make a request on your behalf. We will require written authorization and may require independent verification.

7.5 Appeals

If we deny a privacy-rights request and you live in a state whose law provides an appeal right, you may appeal by replying to our denial email. We will respond to your appeal within the period required by applicable law.

8. Children

The Services are not directed to children under eighteen, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us at privacy@skip-tracers.com and we will delete the information.

9. International users

Skip Tracers operates in the United States and our infrastructure is located in the United States. If you access the Services from outside the United States, you understand that your information will be transferred to and processed in the United States, which may have data-protection laws different from those of your country.

We do not market or direct the Services to residents of the European Economic Area, the United Kingdom, or other jurisdictions whose data-protection laws are not designed for U.S.-based business-to-business investigative services.

10. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. The "Last updated" date at the top of the page reflects the most recent revision. Material changes will be summarized in a banner on this page for thirty (30) days following the revision. Your continued use of the Services after a revision constitutes acceptance of the revised Privacy Policy.

11. Contact

For privacy-related questions, requests, or concerns:

Skip Tracers
Privacy Office
Email: privacy@skip-tracers.com
Phone: (818) 796-3826