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Terms of Service

Last updated: June 2026

These Terms of Service ("Terms") are a legal agreement between you and Skip Tracers ("Skip Tracers," "we," "us," or "our"). They govern your access to and use of the Skip Tracers website, services, and reports (collectively, the "Services").

Please read these Terms carefully. They include:

  • A mandatory arbitration provision and class-action waiver in Section 14. You and Skip Tracers agree to resolve disputes through binding individual arbitration rather than in court, except for narrow exceptions.
  • A non-CRA disclaimer. Our reports are not consumer reports under the FCRA, and you may not use them for any FCRA-covered purpose. See Section 3 and the FCRA, GLBA & DPPA notice.
  • A permissible-purpose attestation requirement. Every order requires you to certify a lawful, permissible purpose for the information requested.

By placing an order, by using the Services, or by clicking to accept these Terms, you agree to be bound by them. If you do not agree, do not use the Services.

1. Eligibility

The Services are intended for use by professionals with documented permissible purposes, primarily attorneys, licensed private investigators, debt collectors, process servers, repossession agents, insurance investigators, and judgment creditors. The Services are not intended for personal, family, or household use, and we do not knowingly provide Services for those purposes.

By using the Services you represent that:

  • You are at least eighteen (18) years of age and have legal capacity to enter into these Terms.
  • You are not barred from receiving services under U.S. law or the law of any jurisdiction that applies to you.
  • You are not located in, or a resident of, any jurisdiction subject to U.S. sanctions where we are prohibited from doing business.
  • If you are placing an order on behalf of an entity, you are authorized to bind that entity to these Terms, and "you" includes both you and the entity.

2. The Services

Skip Tracers provides investigative research and locate services to qualified professionals. Our reports are produced from public records, proprietary databases, and other lawfully obtained sources. A full description of each Service, including its scope, intake requirements, and typical turnaround, is available on the corresponding product page.

We may add, modify, or discontinue Services at any time. We are not obligated to maintain the Services in any particular form or to offer any particular Service.

3. Permissible purpose; non-CRA status

3.1 Permissible purpose attestation

Every order placed through Skip Tracers requires you to:

  • select a permissible purpose from a dropdown at checkout;
  • describe, in your own words, the specific factual basis for that purpose;
  • certify (i) that you have a lawful permissible purpose for the request, (ii) that you understand misuse of the resulting information may violate federal and state law, and (iii) that you are not requesting the report for consumer credit, employment, tenant, or insurance eligibility decisions; and
  • optionally upload supporting documentation (such as case dockets, judgments, engagement letters, or redacted internal screenshots).

By submitting an order, you certify under penalty of perjury and federal law that the permissible purpose you have selected and described is true, accurate, and lawful, that any representations you make about your professional capacity or licensure are true, and that you will use the resulting report only for the stated purpose. False or misleading attestations are a breach of these Terms and may expose you to civil and criminal liability under federal and state law.

3.2 We are not a consumer reporting agency

Skip Tracers is not a consumer reporting agency ("CRA") under the Fair Credit Reporting Act, 15 U.S.C. §§ 1681 et seq. Our reports are not consumer reports under the FCRA.

You may not use our reports for any FCRA-covered purpose, including but not limited to: employment screening, tenant screening, credit decisions, insurance underwriting, or the determination of eligibility for any license or government benefit. The subject's consent does not change this restriction. For full detail, see our FCRA, GLBA & DPPA notice, which is incorporated into these Terms by reference.

3.3 Restricted Services

The following Services are designated as restricted because they draw on data with heightened legal sensitivity: Asset Search, Vehicle Sighting Report (DRN), Driving Records Search, and Criminal & Identity Report. For these Services, you represent that you hold any license or professional credential required by applicable law for your stated permissible purpose. We may, in our discretion, request additional documentation, decline to fulfill an order, or refund an order without fulfillment if the stated purpose, on its face, does not correspond to a lawful permissible purpose under the FCRA, GLBA, DPPA, or other applicable law.

4. Acceptable use

Your use of the Services is also governed by our Acceptable Use Policy, which is incorporated into these Terms by reference. Violation of the Acceptable Use Policy is a violation of these Terms.

5. Orders and delivery

5.1 Order placement

Skip Tracers does not require you to create a user account. To place an order, you submit the intake information specified on the product page, select a permissible purpose, complete the attestation, and submit payment. We will confirm your order by email.

5.2 Turnaround

Each Service has a typical turnaround listed on its product page. Turnaround times are estimates, not guarantees. Some orders take longer when the subject is difficult to locate, when intake information is incomplete, or when additional verification is required. We will notify you if we expect a material delay.

5.3 Delivery

Reports are delivered to the email address you provided at checkout via a secure, time-limited download link. You are responsible for maintaining the security of the email account you provided. You must download and save your report within seven (7) days of delivery. For privacy and data-minimization reasons, we permanently delete the report file and any documents you uploaded seven (7) days after delivery; after that the file cannot be retrieved or re-sent, and obtaining the report again would require placing a new order.

5.4 Data accuracy

We compile each report from sources we believe to be reliable, but we do not guarantee the accuracy, completeness, or currency of any datum returned. Public-records data is inherently imperfect; subjects move, change phone numbers, and update their information faster than any database can keep up. You are responsible for independently verifying any datum on which you intend to rely for a legal, financial, or operational decision.

WE PROVIDE THE REPORTS "AS IS" AND DISCLAIM ANY WARRANTY THAT A REPORT OR ANY DATUM IN IT IS ACCURATE, CURRENT, OR COMPLETE. See Section 12.

6. Fees and payment

6.1 Prices

Service prices are stated on each product page in U.S. dollars and are charged at the time the order is placed. We may change prices at any time; price changes do not affect orders already placed.

6.2 Payment processing

Payments are processed by our payment provider, Stripe, Inc. ("Stripe"). By placing an order, you authorize Skip Tracers (through Stripe) to charge the payment method you provided for the full amount of the order. Skip Tracers does not store full payment-card details on our systems; that information is handled by Stripe under its own terms and privacy policy.

6.3 Taxes

Prices are exclusive of any applicable sales, use, value-added, or similar taxes. Where we are required by law to collect such taxes, they will be added to the price at checkout.

7. Refunds and the locate guarantee

7.1 Locate guarantee

If we are unable to locate the subject of a locate-based Service, meaning we cannot return a verified current address or phone number for the subject, you are entitled to a full refund.

7.2 Refund window

To request a refund under the locate guarantee, you must submit a written request to billing@skip-tracers.com within thirty (30) days of report delivery. Refund requests submitted after the thirty-day window may be declined at our discretion.

7.3 Refund processing

Approved refunds are issued within twenty-four (24) hours of approval and returned to the original payment method. The credit typically appears on your card statement within seven (7) to ten (10) business days, subject to your card issuer's processing time. We have no control over the issuer side of this timeline.

7.4 What is not refundable

The following are not refundable except where required by law:

  • Orders for non-locate Services (Court & Public Records, Email & Social Media, Business Skip Trace, Asset Search, Driving Records, and similar) where the report has been delivered, even if the report's content does not match your expectations.
  • Orders for restricted Services that are cancelled because the customer cannot or will not substantiate the permissible-purpose attestation.
  • Orders cancelled by us under Section 8.

7.5 Chargebacks

If you initiate a chargeback for an order that you have not first attempted to resolve with us under this Section 7, you breach these Terms and we may suspend further service and pursue recovery of fees, costs, and damages.

8. Suspension and termination

We may suspend or terminate your access to the Services, decline any order, or refuse to deliver a completed report, at any time and without notice, if we believe in good faith that:

  • you have breached these Terms, the Acceptable Use Policy, or the FCRA, GLBA & DPPA notice;
  • you have made a false or misleading permissible-purpose attestation;
  • your use of the Services may violate any applicable law;
  • continued service would expose Skip Tracers or any third party to material legal, financial, or reputational risk; or
  • a payment authorization has failed, been reversed, or been disputed.

If we cancel an order before fulfillment under this Section 8 for a reason other than your breach, we will refund the order. If we cancel an order due to your breach or due to a failed or fraudulent attestation, no refund is owed.

9. Intellectual property

9.1 Ownership of the Services

The Services, including the website, software, brand, design, reports (other than the underlying public-record data), and all related intellectual property, are owned by Skip Tracers or its licensors and are protected by U.S. and international intellectual property laws.

9.2 License to use reports

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the report you ordered solely for the permissible purpose you attested to at checkout. You may share the report with persons within your organization or engagement who have a need to know for that purpose. You may not redistribute, resell, sublicense, repackage, or publicly disclose the report or any datum derived from it except as necessary to accomplish the permissible purpose.

9.3 Feedback

If you provide us with feedback or suggestions about the Services, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

10. Privacy

Our Privacy Policy describes how we handle information about you as a customer. Information about the subjects of your searches is governed by the FCRA, GLBA & DPPA notice and by applicable law.

11. Third-party services

The Services rely on third-party providers, including Stripe (payments), Resend (transactional email), Cloudflare R2 (file storage), Supabase (database), and Vercel (hosting). We are not responsible for the acts or omissions of those providers. Their handling of any information they process on our behalf is governed by data-processing agreements we maintain with them.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL REPORTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. Skip Tracers DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AS WELL AS ANY WARRANTY THAT THE SERVICES OR REPORTS WILL BE ACCURATE, COMPLETE, CURRENT, UNINTERRUPTED, OR ERROR-FREE.

Skip Tracers DOES NOT WARRANT THAT ANY DATUM IN A REPORT IS ACCURATE, CURRENT, OR COMPLETE. PUBLIC-RECORD AND CREDIT-HEADER DATA IS INHERENTLY IMPERFECT AND CHANGES CONSTANTLY. YOU ARE RESPONSIBLE FOR INDEPENDENT VERIFICATION OF ANY DATUM BEFORE RELYING ON IT.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • NEITHER Skip Tracers NOR ITS AFFILIATES, OFFICERS, EMPLOYEES, OR AGENTS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF Skip Tracers HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  • Skip Tracers'S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID Skip Tracers FOR THE SPECIFIC ORDER OR REPORT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

  • THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), WARRANTY, STATUTE, OR OTHERWISE, AND APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, the limitations above apply to the maximum extent permitted by law.

14. Dispute resolution; binding arbitration; class-action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

14.1 Informal resolution

Before initiating a formal proceeding, you agree to first attempt to resolve any dispute informally by sending a written notice to legal@skip-tracers.com describing the dispute and the relief you seek. We will attempt to resolve the dispute informally within thirty (30) days of receipt. Only if the dispute is not resolved within that period may either party initiate arbitration.

14.2 Binding arbitration

Except for the matters carved out in Section 14.4, any dispute, claim, or controversy arising out of or relating to these Terms or the Services, including the formation, applicability, breach, termination, validity, or enforceability of these Terms, will be resolved by binding individual arbitration administered by JAMS under its Comprehensive Arbitration Rules and Procedures (or, if the claim is for less than $250,000, its Streamlined Arbitration Rules and Procedures), rather than in court.

The arbitration will be conducted by a single arbitrator. The seat of arbitration is Los Angeles County, California. The arbitration will be conducted in English. The arbitrator's award will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class-action waiver

YOU AND Skip Tracers AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of representative or class proceeding.

If this class-action waiver is held to be unenforceable as to any particular claim or remedy, then that claim or remedy (and only that claim or remedy) will be severed from the arbitration and brought in a court of competent jurisdiction in Los Angeles County, California. The remainder of this Section 14 will continue to apply to all other claims.

14.4 Carve-outs

The following are not subject to arbitration:

  • Small-claims actions, provided the claim remains in small-claims court and is brought on an individual basis;
  • Claims for injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights, confidential information, or rights under the FCRA, GLBA, DPPA, or other applicable statute; and
  • Any other claim that, by law, cannot be subject to mandatory pre-dispute arbitration.

14.5 Right to opt out

You may opt out of this Section 14 by sending written notice to legal@skip-tracers.com within thirty (30) days of first accepting these Terms. The notice must include your name, the email address you used to place your first order, and a clear statement that you wish to opt out of the arbitration provision. If you opt out, the rest of these Terms continue to apply, and disputes will be resolved in the courts described in Section 15.

15. Governing law and venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. The Federal Arbitration Act governs the interpretation and enforcement of Section 14.

For any dispute not subject to arbitration under Section 14, you and Skip Tracers agree to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California, and waive any objection to venue in those courts.

16. Indemnification

You agree to defend, indemnify, and hold harmless Skip Tracers and its affiliates, officers, employees, and agents from and against any claim, demand, loss, damage, cost, liability, or expense (including reasonable attorneys' fees) arising out of or related to:

  • your breach of these Terms, the Acceptable Use Policy, or the FCRA, GLBA & DPPA notice;
  • your false or misleading permissible-purpose attestation;
  • your use or misuse of any report; or
  • your violation of any applicable law, including the FCRA, GLBA, DPPA, FDCPA, or any state privacy or consumer-protection statute.

We may, at our own expense, assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.

17. Changes to these Terms

We may amend these Terms at any time. The "Last updated" date at the top of the page reflects the most recent revision. Material changes will be summarized in a banner on the website for thirty (30) days following the revision. Your placement of any order, or other continued use of the Services, after a revision constitutes acceptance of the revised Terms.

18. Miscellaneous

  • Entire agreement. These Terms, together with the Acceptable Use Policy, the FCRA, GLBA & DPPA notice, and the Privacy Policy, are the entire agreement between you and Skip Tracers regarding the Services and supersede any prior or contemporaneous understanding.
  • Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.
  • No waiver. Our failure to enforce any provision is not a waiver of that provision.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
  • No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.
  • Notices. Notices to you may be sent to the email address you provided at checkout. Notices to Skip Tracers must be sent to legal@skip-tracers.com.
  • Force majeure. Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control.

19. Contact

Skip Tracers
Email: legal@skip-tracers.com
Phone: (818) 796-3826